For boarding stays, we charge $30 per dog, per charging day. For daycare, we charge $25 per dog during the week (Monday – Friday), and $30 per dog for weekends (Saturdays and Sundays).
We also charge an extra $5 per day for entire male dogs over the age of 6 months, and a $5 per dog surcharge for boarding on public holidays.
Bitches that come on heat while staying with us will also incur an additional $5 per day fee for the duration of the heat.
Our charging day is from 8 am one day (or part thereof) to 10 am the following day.
This means if you were to drop your dog off on a Saturday (either morning or afternoon), and pick them up Sunday morning, you would be charged for one day of boarding. However, picking up on Sunday afternoon means you would be charged for 1 day of boarding, and 1 daycare day. Think of it like a hotel – our check out time is 10 am and after that, you are charged for another day.
If you have any questions regarding this please bring them up before your dog’s stay.
Yes. Please bring your dog’s normal food, clearly labelled with their name and instructions on how much to feed them. We have a fridge and freezer on site so there is no need to change their diet for their stay. A sudden change of diet can cause an upset stomach, which can be very unpleasant for your dog (and us!). We don’t want anything like this to cause your dog stress, especially if they are away from home for the first time.
If you do not bring food we will charge $1.50 per meal for small dogs (under 15kg), and $3 per meal for large dogs (over 15kg). We feed Hill’s Digestive Care and Royal Canin Digestive Care, both of which are easy on dogs’ stomachs.
If your dog normally has lunch or a treat before bed, please let us know. We are happy to keep to your dog’s normal routine. Lunch, treats, and kongs are all welcome at day care too.
You don’t have to, but it is nice for your dog to have something of their own to make them feel more at home. We have plenty of towels and fluffy blankets on site so your dog will always be comfy. If you want to supply bedding, we suggest bringing something that is easy to wash as we are based on a farm and there can be quite a bit of mud when it rains.
Yes, all dogs sleep inside. We have a purpose built facility that is equipped with a kitchen, fridge and freezer, air conditioning, under floor heating, a radio, and security cameras so your dog will always be safe and comfortable.
All dogs sleep in crates as this keeps them safe and gives them a space of their own. If you have more than one dog, we can make sure they are side by side, or if they are small enough, they can share a crate.
We have outdoor kennels but these are only used during the day.
We start our day at 8 am where all the dogs are let out for a 20 minute walk. Then we head back inside for breakfast. The dogs all rest while we clean up and welcome the new arrivals as we don’t want anyone running on a full stomach.
At 10 am we start walking all the dogs in groups around the farm, and letting them play in the yard. We have several large paddocks for the dogs to run free in, 2 ponds, and plenty of troughs for them to swim in. There are fun things to climb on and toys to play with in the yard. At 4 pm we begin preparation for dinner and all dogs are fed in their crates between 4 and 5 pm.
For the dogs boarding with us, we always give them a toilet break (and a hug) between 9.30 and 10 pm at night.
Yes. We give the dogs the same care and attention whatever the weather. Most dogs don’t mind if it’s raining, so we take them out regardless. If your dog has a coat, please pack it with their belongings so they can wear it on rainy days. We have plenty of towels so after each walk, we dry off all the dogs before putting them in their crates.
Some dogs hate the rain, and we have sheltered outside areas where we can let these dogs play. We have underfloor heating in the dog house so no dog will be cold, even in the depths of winter. We will always make sure your dog has clean, dry bedding to sleep on.
In order to help us reduce the administrative effort, we encourage you to book online and pay via credit card. There is a small surcharge to cover the processing fee. Alternatively, we also accept payments by bank transfer (See bank details below). At the moment, booking online is only available for consultations and Puppy Class. We are looking at having boarding and daycare available to book online in the near future.
For boarding and daycare, we have EFTPOS on-site, and you can pay on drop-off or pick-up. Cash is also welcome too.
We will also send out invoices, usually a few days after your dog’s stay has concluded, or at the end of the week. This has our bank details included and you can pay via online banking.
It’s easier for us if you don’t try to guess the amount you owe. If you have any questions about payment, or wish to pay ahead, just email us and we can send out an invoice early for you.
If you are unable to use our credit card payment facility, please transfer your payment to the following account:
Account name: Dogs101
Account number: 06-0689-0289691-00
Please include your name in the reference so we can identify your payment.
If there’s a problem, we’ll email you.
No, we do not have a cancellation fee if you cancel with us in good time. We do however have a ‘no show’ fee, which will be effective from February 1st, 2021.
This means that if you have a dog booked in to board with us, or have a regular weekly daycare spot and you do not show up, we will charge a fee equivalent to 50% of the value of the booking.
If you need to cancel your booking with us, or your dog will not be coming to their regular weekly daycare appointment, you must let us know by 7.30pm the day before they are due to arrive.
If you didn’t find the answer here in our Frequently Asked Questions, please just pop us a message via our ‘Contact Us‘ form and we’ll get back to you as soon as we can.